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Shipping Policy

Shipping Policy

Effective Date: 02 August 2024.

At Merlin Exports, we are committed to ensuring that your orders are handled with the utmost care and delivered in a timely manner. This Shipping Policy outlines our shipping procedures and guidelines.

1. Shipping Destinations

We ship our products to customers worldwide. Please note that shipping times and costs may vary depending on the destination.

2. Shipping Methods

We use reputable courier and shipping companies to deliver our products. The choice of shipping method will depend on the destination and the nature of the order.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the package. You will be informed of the shipping costs at the time of order confirmation.

4. Delivery Times

Delivery times vary depending on the destination and the shipping method chosen. Estimated delivery times will be provided at the time of order confirmation. Please note that delivery times are estimates and may be subject to delays beyond our control, such as customs clearance or weather conditions.

5. Customs and Duties

For international orders, customs fees, import duties, taxes, and other charges may apply. These charges are the responsibility of the customer and are not included in the shipping costs. Please check with your country’s customs office for more information.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our logistics partner’s website.

7. Damaged or Lost Items

If your order arrives damaged or is lost during shipping, please contact our customer support team within 7 days of receiving your shipment. Provide your order number and details of the issue, and we will work to resolve it promptly.

8. Returns and Refunds

Please refer to our [Return Policy] for information on how to return products and request refunds.

9. Contact Us

If you have any questions about our shipping policy, please contact us at: